We love to support our local businesses, but will under no circumstance ever go back to this dealership. Every experience from looking at a new vehicle to having our vehicle serviced has been a horrible experience. I had a salesman lie to my face when asking about the Chrysler Town and Country being discontinued with the new arrival of the Pacifica and they lied saying they weren't aware of that. I know salesman are usually dishonest, but anyone who does their research knows that fact. We have had two new vehicles (not purchased at this dealership) serviced at this dealership and each service was not completed properly (which required a return visit to complete) and fluids were leaked onto the engine. Not to mention that during a simple tire rotation they didn't switch the tire pressure sensors and fluids were not even topped off. Now of all things my husband calls for a quote for a routine service (hopeful that since the service department is under new management things will be different). Well instead of calling back with a quote we were scheduled for an oil change! That is an example of what horrible service this dealership provides! Honestly I wouldn't even trust them for a simple oil change and would rather go to Jiffy Luve or Grease Monkey. This dealership needs some serious help! We will be driving out to another Chevrolet dealership for our services and a new vehicle.
Dealership was great--kept me informed--relaxing waiting room--clean my car after they changed the oil and rotated tires
Took my GMC truck in because I had a tire that kept going low, found a nail in it. The service department was happy to help. Didn't even charge me for the tire repair and even readjusted my TPM system to show the correct tire in the right place. Waiting area was fully stocked with all kinds of coffee, tea, soda, and water. They even have popcorn and candy. Total cost zero, rare to find a place that will do work for free nowadays.
After my college-age son picked up his wife from a week in the ICU, their engine broke down. He took his car to this dealer for repairs. While there, he told them about his wife and why he needed his car back soon. They charged us $110 to tell us that a car with 73,000 miles was totaled and would require over $6,700 in repairs. We disagreed and took it to a repair shop in Draper who fixed it in two days for $1,200! It's terrible that the dealer would try to do that to anyone but in this instance, it is despicable! I will be sure to avoid this dealer and tell others to do so as well.
Trying to charge me $700 for a part they broke while fixing a recall issue. And charging me $120 to diagnose it.
Performance Chevrolet Buick is a US Car Dealer based in Tooele, Utah. Performance Chevrolet Buick is located at 1041 N Main St, Tooele, UT 84074, USA.
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